Privacy policy

 

1. Introduction and general terms

At Maxbet, we are committed to protecting and respecting your privacy and maintaining the trust of our customers.

This Privacy Notice explains how and why your personal information is collected through the use of our website www.Maxbet.ro and all its variants, including our mobile applications, and how it is kept secure.

 

2. Who are we?

The website www.maxbet.ro, as well as any mobile application through which our services are offered (collectively referred to as the "Website") are operated by Maxbet Malta Limited (hereinafter "we" or "Maxbet") , a company incorporated and registered in Malta (having registration number C 72878) whose registered office is at Elite Business Centre, Treja ta' Box Box, Msida, MSD 1840, Malta. Maxbet is authorized and licensed to provide remote gambling in Romania by the National Gaming Authority (hereinafter "ONJN").

For further questions or if you wish to exercise any of your rights, please contact us at [email protected].

For any questions or concerns, you have the right to contact the Office of the Malta Data Protection Commissioner. If we are unable to resolve your questions and concerns, you also have the right to legal aid before a court of law.

 

3. What types of personal information do we collect?

We collect personal information when you interact with us and use our services. Sometimes this information is provided to us by you - for example, when you first register and use our products or contact us.

3.1. Information you provide to us

3.1.1. When registering:

• Your personal details, such as your name, email address, postal address, telephone or mobile number, gender or date of birth.
• Identity card and address confirmation documents (for pre-verification).
• Banking and financial details (to establish the source of funds where a transaction is involved).
• Your account login details, such as your username and password.

3.1.2. Through your use of Maxbet services:

• Information about how you interact with our products.
• Information about your online browsing behavior on the Maxbet Website, mobile applications and other Maxbet online content - see Cookie Policy for more details.
• Information about the devices you used to access our Services (such as model, operating system, IP address, browser type, mobile device identifier).
• Recording of phone calls - we may record phone calls with you. We may do this to check that we have executed your instructions correctly; to resolve questions or problems; for regulatory purposes; to help us improve the quality of our services; to help us train our staff; or to help detect or prevent fraud or other crimes.

3.1.3. Other sources of personal data

Data received from our business partners and other organizations, such as specialist companies that provide verification services, and fraud prevention agencies and to help us fulfill our regulatory obligations or as specified by law or regulation (such as gambling regulations, KYC and AML regulatory requirements), including for the purpose of ascertaining the source of funds or income or as requested by other government authorities or to comply with a subpoena or similar legal process or to respond to a government request.

We apply additional measures to protect your personal data and its confidentiality (see section 10).

4. Why do we collect your personal data and on what basis?

We recognize the trust our customers place in us as a service provider. In return, Maxbet is open about why we collect your data. First, collecting your information is essential to providing the services and products you want. In addition, your data is used to personalize and improve your experience of using our services and to contact you from time to time with important information. In some cases, we need to collect and use your information to comply with the law. Under data protection laws, we must also identify a specific legal basis on which we process your personal information. We rely on different grounds for different processing activities.

 

4.1. To make our services available to you under our contract

We process your personal data when it is necessary to fulfill a contract to which you are a party. In the Terms and Conditions section, which you accepted upon registration, the terms of the contract and the Services we will provide are defined:

• to provide you with gaming and betting services, online activities or content, to provide you with information about them and to handle your requests and questions;
• for "service administration purposes", such as password reminders, service messages such as site maintenance, updates to our Privacy Policy and Cookie Policy or Terms of Use, to inform when your Maxbet account becomes inactive and to ask you if you want to use it again before we close it;
• to assess the risk of bets - when placing a bet;
• to process your transactions.

4.2. Based on legitimate interests

It is necessary to process your data for the purposes set out below, unless the interests, rights or freedoms of affected persons (such as you) prevail over our interests. To determine whether we can process your data on this basis, we will take into account certain factors, such as what you were told when you provided us with your data, what expectations there are in relation to the processing of the data, the nature of the data and the impact their processing on you.

4.2.1. To personalize your experience

• to provide a more relevant and tailored service; for example, we may use your game history to provide personalized recommendations and products;
• if you are registered or subscribed to our marketing offers, you will receive a personalized service. If you do not wish to receive these services, you can unsubscribe from marketing offers or disable personalization by contacting Customer Service or emailing our Data Protection Officer.

4.2.2. To improve our services and products

• to provide you with an online browsing experience that is the easiest to use;
• for analysis and research purposes, so that we can improve the services offered by Maxbet;
• testing new systems and verifying upgrades to existing systems;
• evaluating marketing effectiveness and for market research and training;
• customer modeling, statistical and trend analysis for the purpose of developing and improving products and services.

4.2.3. To contact and interact with you

• To contact you about our services, for example by phone, email, post or social media;
• To administer promotions and contests in which you choose to participate;
• To respond to your questions and complaints.

4.2.4. To make your game safer and more enjoyable

• to discourage, prevent or detect any activities carried out in violation of the Maxbet Terms and Conditions;
• to ensure network and information security.

4.3. Based on legal obligations– when this is necessary to comply with the legal obligations to which we are subject under EU or local law:

• to ensure that we offer our services to eligible individuals;
• crime detection, prevention and investigation;
• to confirm your identity and establish the source of funds in any transaction;
• to perform appropriate anti-fraud checks
• we have legal and regulatory obligations to ensure that your personal data remains accurate. In connection with these obligations, we may periodically check the personal data we hold about you to ensure that it remains accurate and up-to-date (including by disclosing your personal data and receiving personal data about you from third-party verification of identity and addresses). If we update your personal data as a result of these verification processes, we will take all reasonable steps to inform you. If you believe that any of the personal data we hold about you is inaccurate, please contact us by email at [email protected]
• to assess and manage any potential risks and prevent problem betting.

 

4.4. Based on your consent

4.4.1. Marketing and market research

We will send you relevant offers and news about our products and services in a number of ways, including by email, SMS, telephone, targeted advertising on social media, but only if you have previously agreed to receive these marketing communications. When you register with us, we will ask you if you wish to receive marketing communications and you can change your online, telephone or written marketing choices at any time.

We may use the information we hold about you to show you relevant advertising on third-party websites (for example, Facebook, Google, Instagram, Snapchat and Twitter). If you do not want to receive targeted advertising messages from us, some third-party websites allow you to request that you no longer see messages from certain advertisers on them in the future. If you wish to opt-out of all personalized services from us, including targeted advertising messages on third-party websites, you may opt out of receiving marketing offers from us or our Affiliates at any time by: following the instructions available in marketing communications, (such as selecting the unsubscribe link in promotional emails), by contacting Customer Service or writing to our Data Protection Officer to disable personalization.

4.5. Special categories of data

We will process this data only if:

• you have given us your explicit consent;
• this is necessary for the establishment, exercise or defense of legal rights;
• this is necessary for reasons of major public interest, based on the legislation of the European Union or the Member State.

 

5. Cookies and similar technologies

When you visit the Website, we place cookies to ensure its proper functioning.

Cookies are small pieces of data that remain on your computer and record which pages you visit while browsing a website. Based on your choices regarding the placement of cookies on the device used to access the Website,= we use cookies to help us personalize your experience and to show you the most relevant information when you return to our website. In order to provide you with complete and accurate information about the cookies we use, please find below details about the cookies on the Website and the choices you have about activating or deactivating them. However, please be aware that, like all websites, the Website relies on this technology to function optimally and provide you with the quality standard experience we want you to have. part.

What is a cookie?

Cookies are small pieces of data that remain stored on the user's computer, mobile device or other equipment from which he accesses a certain website and which record, including depending on the user's options, his activity while browsing a website . Cookies consist of two parts: their name and their content (or value).

Why do we use cookies?

With the help of cookies, we can collect information about the preferences of the users of the Website, with the help of which we can improve your experience. The information we collect is, for example, your preferred language, username and password (so that you don't have to re-enter your login data every time you visit the Website and only if you opt for this option), the type of device used ( computer, mobile phone, etc.) to access the Website or the services you viewed (if applicable). Cookies make it possible to simplify the browsing experience on the Website, so that Maxbet has the opportunity to provide more relevant information to users, according to their needs.

Cookies help the efficient functioning of the Internet and result in friendly, efficient and personalized navigation for each user. Without them, the Website would not be able to respond effectively to your needs.

Furthermore, cookies help us, as owners of the Website, to take measures for the purpose of the continuous development of the online platforms we manage. Cookies can obtain valuable information on how the Website is used by visitors, so that Maxbet can offer you increasingly better browsing experiences.

Is my consent required for the placement of cookies?

It is not necessary to give your express consent to the use of cookies on this website except when it comes to cookies that (i) are not essential for the operation of the website and (ii) are not strictly necessary to provide you with access to the service (option) on the requested website.

With the exception of strictly necessary cookies (see the information below about strictly necessary cookies), we provide all users with the opportunity to choose to what extent they want the placement of other types of cookies in the context of using the Website. Each type of cookie, with the exception of strictly necessary cookies, requires a distinct consent from the user to be placed while browsing the Website.

Is my personal data collected through the use of cookies?

Some cookies collect anonymous information, which does not say anything about the Website user. Others collect information that can identify you, for example, your IP address or preferences for certain products/services.

What types of cookies do we use?

The cookies used within the Website are configured according to the specific purpose pursued by their use. In order for your experience on the Website to be as adapted as possible to your needs, Maxbet mainly uses the following types of cookies:

• Strictly necessary cookies

These cookies are essential to allow you to log in, navigate through the Website's functions and use it. For the use of these cookies, it is not necessary to obtain your consent. These cookies may also be used for security reasons, for example, to detect violations of our policies and for support and security functions.

• Functional cookies

These cookies allow us, within the Website, to remember the selections you have made (such as language) and to offer you improved and personalized functions. For example, these cookies are used for authentication (keeping the period in which a user is authenticated) and supporting other component functions of the Website.

• Performance cookies

These cookies collect information about your online activity (for example, the length of time you visit the Services), including behavioral data and measuring engagement with content. These cookies are used for analysis, research and statistics (based on aggregated information).

• Marketing and advertising cookies

These cookies are used to provide content and advertising appropriate to your interests, as well as to run email marketing campaigns. They can also be used to limit the number of times an ad appears, as well as to help measure the effectiveness of the advertising campaign. These are usually placed by our advertisers (eg ad networks) and provide them with internal information about people who see and interact with their ads, visit their websites or use their apps.

Both our cookies and third-party cookies are placed on the Website, through the request issued by the user's terminal, either to a Maxbet server or to a third-party server.

Cookies from third parties

Certain sections of content on the Site may be provided through third parties/providers (eg a video, an advertisement, a chat application, etc.). These third parties may, always only with the consent of Maxbet, place cookies on the Website, through other websites operated by these third parties. Third-party providers must also comply with applicable law and Maxbet's privacy policies regarding the placement of cookies on the Website.

Third-party cookies are used primarily to provide you with a more useful experience, to make statistics about the number of visitors and how they use the Website. For example, the like or share buttons on certain websites operated by third parties may allow social networks to place cookies on the Website.

We do not control these third-party cookies or the information they may collect, so please consult the policy of those providers if you want to know more. Since these are sites operated by other people, the cookies that allow their content to be placed on our site come from their operators and not from Maxbet. Third parties may use cookies for their own purposes. For information about these third-party cookies, please see their cookie policies.

How can you control cookies?

Cookies can be controlled/deleted according to your preferences. You can delete all cookies from the device used and/or you can set most browsers to block their placement. However, please note that if you do so, you may need to manually set your preferences each time you access the Website. Also, some services or features may not work. At the same time, blocking cookies may lead to the incorrect display of some internet pages.

All modern browsers offer the possibility to configure cookie storage preferences. These settings are usually found in the "options" or "preferences" menu of the browser. To understand these settings, you can use the "help" option of the browser for more details.

• Cookies in Internet Explorer

(https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies)

• Cookies in Firefox

(https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences)

• Cookies in Chrome

(https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DAndroid&hl=en)

• Cookies in Opera

(https://www.opera.com/help/tutorials/security/privacy/)

• Cookies in Safari

(https://support.apple.com/ro-ro/guide/safari/sfri35610/mac)

Cookies provided by Maxbet
Name	Purpose	Lifetime
Strictly necessary cookies
AWSALBCORS	This cookie is managed by AWS and is used for load flow balancing.	7 days
AWSALB	Cookies are set by the load balancer on AWS	7 days
mb_session_prod	Allows recovery of client data and permissions.	7 days
Functional cookies
_xpkey	Targeting and analysis.	6 months
_xpid	Targeting and analysis.	6 months
Cookies provided by third parties
Name	PROVIDER	Purpose	Lifetime
Performance cookies
_ga	Google	This cookie is used to distinguish unique users by assigning a randomly generated number as a customer identifier.	2 years
_gat_UA-	Google	This is a type of cookie set by Google Analytics, where the typical element contains the unique identity number of the account or website to which it refers. It is a variant of the _gat cookie, which is used to limit the amount of data recorded by Google on websites with a high volume of traffic.	End of browsing session
_uetvid	Microsoft Bing	This is a tracking cookie used by Microsoft Bing advertising to allow us to interact with a user who has previously visited our website.	13 months
_guid	Google	Statistical purposes: collect information, in aggregate form, about the number of users and how they visit the Website, to process statistics.	1 day
- fs_lua	FullStory	Captures the timestamp of the user's last action. It is used to assist session management by ensuring that user activity extends the session.	1 year
- fs_uid	FullStory	The 'fs_uid' cookie can be considered as the capture cookie. When an end user visits a customer's website, that cookie is used to track the user across sessions and pages. The same user can visit a site multiple times and browse many pages in a single session. This cookie ensures that all captured session traffic is associated with a single user. A session cannot be captured without this cookie and the users anonymous visit will not be recorded.	30 minutes
_gclxxxx	Google	This is Google's conversion tracking cookie. It allows us to count visits and traffic sources so that we can measure and improve the performance of the Website.	90 days
Functional cookies
ajs_user_id	Segment	This cookie helps track usage, incidents and target marketing. It may also measure the performance and security of the Website.	1 year
ajs_group_id	Segment	This cookie helps track Website usage and incidentsappeared within it.	1 year
ajs_anonymous_id	Segment	These cookies are generally used for statistical purposes and help to identify the number of people who visit a particular website by tracking whether you have visited it before.	1 year
_cq_duid	obs.cheqzone.com	These cookies monitor the technical information and usage of devices that connect to the Website to protect it from malicious traffic.	3 months
APISID	Google	This cookie aims to display personalized Google ads on websites, based on recent searches and interactions.	2 years
__Secure-3PSIDCC	Google	The purpose of this cookie is to create a user profile and to display relevant and personalized Google ads to the user.	1 year
__Secure-1PSIDCC	Google	This cookie is used to provide advertisements relevant to you and your interests.	1 year
__Secure-3PAPISID	Google	Profiles the interests of website visitors to deliver relevant and personalized ads through re-targeting.	2 years
__Secure-1PAPISID	Google	This cookie is used to provide advertisements relevant to you and your interests.	2 years
__Secure-1PSID	Google	Cookie required to use the options and services of the website.	2 years
__Secure-3PSID	Google	Profiles the interests of website visitors to deliver relevant and personalized ads through re-targeting.	2 years
__Secure-ENID	Google	This cookie is used to secure the digitally signed and encrypted data from the unique Google ID and to store the most recent login time that Google uses to identify visitors, to prevent fraudulent use of login data and to protect visitor data from unauthorized parties. It can also be used for targeting purposes to display relevant and personalized advertising content.	1 year
SSID	Google	Google collects visitor information for videos played by YouTube, which are played on maps integrated in Google Maps.	13 months
SIDCC	Google	Security cookie to confirm visitor authenticity, prevent fraudulent use of authentication data, and protect visitor data from unauthorized access.	1 year
AND D	Google	Google Analytics personalization cookie. Used by the Google + 1 share button and is required to link the content to your Google 1+ account.	13 months
HSID	Google	Security cookie to confirm visitor authenticity, prevent fraudulent use of authentication data, and protect visitor data from unauthorized access.	13 months
SAPISIDE	Google	Google Analytics personalization cookie. Used by the Google + 1 share button and is required to link the content to your Google 1+ account.	13 months
SEARCH_SAMESITE	Google	Used to prevent the browser from sending the cookie with cross-site requests.	3 months
AEC	Google	Cookies ensure that requests in a browsing session are made by the user and not by other sites. These cookies prevent malicious websites from acting on a user's behalf without the user's knowledge.	7 days
CONSENT	Google	Remembers the user's preferences and personalized advertisements.	1 year
Marketing and advertising cookies
ides	doubleclick.net	Used by Google DoubleClick to record and report the actions of the website user after viewing or clicking on one of the advertiser's advertisements, in order to measure the effectiveness of an advertisement and to present targeted advertisements to the user.	3 months
test_cookie	doubleclick.net	Test cookie used by Google DoubleClick to check whether cookies can be set.	4 months
Dsida	doubleclick.net	The cookie is used to identify a logged-in user on non-Google sites and to remember whether the user has agreed to the personalization of ads.	3 months
cg_uuid	obs.cheqzone.com	Establishes a unique visitor ID that allows third-party advertisers to target the visitor with relevant advertisements. This matching service is provided by third-party advertising hubs that facilitate real-time bidding for advertisers.	1 year
A3, B	yahoo	Ad targeting cookie for Yahoo. These cookies are used for advertising and marketing purposes. We use these cookies to know that a visitor has been to our site before, which allows us (or a third party) to display an appropriate advertisement on another website.	1 year
IDSYNC	yahoo	Used to identify the visitor across visits and devices. This allows the website to present relevant advertisements to the visitor - The Service is provided by third-party advertising hubs that facilitate real-time bidding for advertisers.	1 year
OTZ	Google	Cookie used by Google Analytics that provides an aggregate analysis of website visitors.	1 week
NID		The NID cookie contains a unique ID that Google uses to remember your preferences and other information, such as your preferred language (e.g. English), how many search results you want to be displayed on the page (e.g. 10 or 20) and whether or not you want to enable Google's SafeSearch filter.	6 months
1P_JAR	Google	Google uses these cookies, based on recent searches and interactions, to personalize ads on Google websites.	30 days
_hjUserAttributesHash	Hotjar	User credentials sent through the Hotjar Identify API are cached for the duration of the session to know when an attribute has changed and needs to be updated.	Session duration
_hjIncludedInSessionSample	Hotjar	It lets Hotjar know if that user is included in the data sampling defined by your site's daily session limit.	30 minutes
_hjHasCachedUserAttributes	Hotjar	This cookie stores user attributes that are sent via the Hotjar Identify API whenever the user is not in the sample. The collected attributes will be saved on Hotjar servers only if the user interacts with a Hotjar feedback tool, but the cookie will be used regardless of whether a feedback tool is present.	Session duration
_hjSessionUser_	Hotjar	Hotjar cookie that is set when a user first lands on a page with the Hotjar script. This is used to maintain the Hotjar user ID, unique to that site in the browser. This ensures that behavior on subsequent visits to the same site will be attributed to the same user ID.	1 year
_hjAbsoluteSessionInProgress	Hotjar	Used to detect a user's first page view session. This is a True/False flag set by the cookie.	30 minutes
_hjSession_	Hotjar	A cookie that contains the current session data. This ensures that subsequent requests within the session window will be assigned to the same Hotjar session.	30 minutes

 

 

 

6. When do we share your personal information?

We do not share your personal information with third parties outside of Maxbet for marketing purposes. Other examples of when we share your personal information include our participation in any type of business merger or sale, because your personal information customers will likely be included in the sale/transfer. We will inform you before carrying out such a transfer of personal data. Even when transmitted, we ensure that your personal information will only be used for the purposes outlined in this Privacy Notice.

6.1. To other Maxbet partner companies

• We may pass on the personal data we collect to Maxbet partner companies for the following purposes:
• to provide you with products and services and to notify you of important changes or developments in the features and operation of those products and services;
• to respond to your questions and complaints;
• to administer offers, contests and promotions;
• to facilitate secure access to online platforms;
• to update, consolidate and increase the accuracy of our records;
• to undertake transactional analysis;
• for testing new systems and checking upgrades to existing systems;
• for the detection, prevention and investigation of crime and to comply with regulatory requirements;
• to evaluate marketing effectiveness and for market research and training;
• customer modeling, statistical and trend analysis for the purpose of developing and improving products and services.

6.2. To third parties

We may pass on personal information to third parties in the following situations:

• to provide you with products and services and to notify you of important changes or developments in the features and functionality of those products and services;
• when we are directed to do so by any regulatory body and/or pursuant to any statutory provision contained in applicable law;
• we may inform and authorize the financial institution with which the account holder's account is opened to disclose any information that the regulatory authority may request in relation to the account holder's account;
• to establish, exercise or defend our legal rights;
• for fraud detection and control, we may transfer your personal data to third parties, including but not limited to so-called address verification system providers, sports governing bodies, payment service providers and financial institutions . In addition, we reserve the right to disclose the account holder's personal data to relevant parties where Maxbet has reasonable grounds to suspect irregularities involving a Maxbet account (including money laundering);
• service providers to enable us to provide our services, such as companies that help us with technology services, data storage and aggregation, and payment processing or providing online advertising relevant to our products and services;
• external auditors, who can carry out independent checks on our credentials;
• to an organization to which we sell or transfer (or with which we enter into negotiations for a sale or transfer) any of our business or any of our rights or obligations under any agreement we may have with you. If the transfer or sale takes place, the organization receiving your personal data may use it in the same way as we do;
• to any other successors in rights of our business; or
• below service providers and auditors above: with security communities to ensure network and information security.

 

 

7. Do we transfer your data outside the EEA?

At this time we do not transfer and do not intend to transfer your personal data or part of it to other companies, organizations or individuals outside the European Economic Area or to international organizations. If it is still necessary, we will inform you of this decision and take all necessary measures to ensure that such transfers are carried out in accordance with the legal provisions.

 

8. How long will Maxbet keep my data?

We will retain your information only for as long as is necessary to fulfill the purposes for which it is collected.

While you are a customer, we will need to retain your information to meet our legal and contractual requirements. However, when you stop using the Maxbet Services, we will still retain your personal information for a period of time. There are several reasons why we keep your information, including:

• To comply with legal obligations under EU / local law (eg anti-money laundering regulations or licensing regulations);
• To establish or defend legal claims (eg negligence claims) that may be made against us;
• To comply with our contractual obligations and rights in relation to the information involved;
• Our legitimate interests for which we have carried out proportionality analyses;
• To comply with the practical guidelines issued by the competent data protection authorities.

9. Your Rights and Choices Regarding Your Personal Information

We appreciate that under the law and subject to certain conditions, you have certain rights in relation to the personal information we hold about you. If you wish to exercise these rights, you must contact our Data Protection Officer using the details set out above in Section 2. These rights include, but are not limited to, the right to access, amend and delete personal information that you we have about you, the right to object to the processing of your data, the right to withdraw consent and the right to data portability. You also have the right to complain to the competent data protection authority if you are concerned about how we process your information. In addition, you have certain rights related to automated decision-making and "profiling". Further information and advice on your rights can be obtained from the competent data protection authority, the Office of the Data and Information Protection Commissioner ("IDPC") in Malta or from the data protection regulator in your country.

The personal information we request for registration is mandatory (unless indicated on the forms as optional) and we need it to process your registration, to contact you and to comply with financial and gambling laws. Unfortunately, therefore, if you do not wish to provide such personal information, you will not be able to use our services.

9.1. The right to access and correct the information we hold about you

You have the right to request a copy of the personal information we hold about you, known as a data subject access request. You also have the right to request that information we hold about you, which may be incorrect or has changed since you first provided it to us, be updated or removed. These requests are free of charge and can be made by emailing our Data Protection Officer or by contacting Customer Service (see Section 2).

9.2. The right to delete your data

In certain situations, you can ask us to delete personal information we hold about you ("the right to be forgotten"). This includes situations where:

• the information is no longer necessary in relation to the purpose for which it was collected (as explained in our privacy notice);
• if you have given your prior consent to the use of your information but have decided to withdraw it and we cannot justify another legal basis for using it under data protection legislation;
• we process your information based on our legitimate interests and we cannot demonstrate compelling legitimate grounds to continue processing the information;
• we do not have a legitimate basis under data protection law to process your information;
• the data must be deleted to comply with a legal requirement;
• This right is subject to mandatory retention periods under EU/local laws.

9.3. The right to restrict processing

You have the right to ask us to restrict ("block" or "suppress") the processing of your personal information. When processing is restricted, we may still store your information, but we will no longer use it. We maintain lists of individuals who have requested that further use of their information be "blocked" to ensure that the restriction is respected in the future. The right is available to you when:

• dispute the accuracy of your personal information (while we check all aspects);
• the processing is unlawful and you object to the deletion of the information and request that we restrict the processing instead;
• we no longer need the data, but you request it to establish, exercise or defend a legal right; and
• we process your information for our legitimate business purposes, but you exercise your right to object, for the period of time in which we verify the grounds for further processing.

9.4. The right to data portability

You have the right to receive the personal information you provide to us in a "common, machine-readable" format. This allows you to obtain and reuse your information for your own purposes for different services. For example, if you decide to switch to a different provider, this allows you to easily move, copy or transfer your information between our IT systems and theirs, safely and securely, without affecting their ease of use . However, this is not a general right and only arises when the processing of your information is:

• based on your consent or if it is necessary for the performance of a contract;
• when the information is processed exclusively by automated means.

9.5. The right of opposition

Depending on your particular situation, you can object to the processing of your personal information, which is:

• based on our legitimate business interests (including profiling); or
• conducted for research and statistical purposes.

You also have the right to object to the use of your personal information for direct marketing purposes (including profiling), such as when you receive emails from us informing you about other Maxbet services that we believe that would interest you.

9.6. Right to withdraw consent

When we rely on your consent as a basis for processing your personal information - such as sales and marketing communications (see section 4.4.) - you have the right to withdraw your consent at any time. We will always strive to facilitate withdrawing your consent by selecting the "unsubscribe" option in each communication you receive from us. If you believe that this is not the case, simply contact our Data Protection Officer as described above in Section 3 and we will try to resolve the situation as quickly as possible.

9.7. Rights related to automated decision-making, including profiling

We sometimes use systems to make automated decisions based on your personal information. This helps us make sure our decisions are quick, fair, efficient and accurate, based on what we know. These automated decisions may affect the products, services or features we can offer you now or in the future, or your ability to use our services. If you do not agree with the result of this automatic decision, please contact us using the data in the legal section and we will evaluate the decision.

9.8. We may use automated decision-making in the following situations:

• tailoring products and services - we may include you in groups with similar customers (segments) to study and discover your preferences and needs and provide you with an experience more tailored to you;
• fraud detection - we use your personal information to help you decide and detect whether your account may be used for fraud or money laundering. If we believe there is a risk of fraud, we may block or suspend your account;
• opening an account - when you open an account with us, we check whether the product or service is relevant to you based on what we know. We also check if you meet the necessary conditions for opening the account. This may include verification of age, residency, nationality or financial status;
• risk assessment of your bet. Data protection law aims to protect individuals from harm that may arise from decision-making - including profiling - that takes place without human intervention. You have the right not to be subject to a decision - including profiling - when it is based on the automatic processing of your personal information and has a legal or similar significant effect on you.

 

Please note that the right does not apply where the processing is:

• necessary for the conclusion or performance of a contract concluded with you; or
• when this is authorized by law; or
• when it is based on your explicit consent.

Any requests relevant to this section must be addressed in writing to our Data Protection Officer.

We will respond to any of your requests relevant to this section within one (1) month of receiving them. Upon notice, this period may be extended by a further two (2) months if necessary, taking into account the complexity of the claim and the number of any other pending claims. If your application is rejected, we will provide the relevant reasoning.

If your request does not meet the requirements of data protection legislation, we reserve the right to either: (a) charge a reasonable fee, taking into account the administrative costs of providing the information or communication or carrying out the requested action; or (b) we reject your request.

 

10. Security of your data

We are committed to protecting the personal information you entrust to us. We take all reasonable steps to ensure that all information collected through our Site is treated securely and in accordance with this Notice and strict data protection standards. Accordingly, we have adopted robust procedures and technologies to protect your data from unauthorized access and misuse.

Once you log in, all information sent to and from the Maxbet Site is encrypted using Secure Socket Layer (SSL) technology.

Your credit card details are encrypted and sent once over the Internet to Maxbet. These are then stored in encrypted form in our secure Maxbet systems. We are committed to protecting the confidential information of our customers and as part of this, Maxbet is certified to the Payment Card Sector Data Security Standard.

We use numerous methods to ensure that all customer information remains confidential. Information is transmitted using advanced encryption methods and, once stored on our servers, is protected by the latest firewall technology, which protects data from misuse and/or loss.

We have a dedicated anti-fraud department and advanced systems to detect and prevent suspicious activity to ensure the Maxbet site remains a safe playing field. Any account involved in suspicious activity will be suspended and investigated to the fullest extent. If you, as a user, have any doubts about your account activity, such as unrecognized transactions in your transaction history or surprising balance changes, please contact us immediately.

 

11. Complaints

If you wish to make a complaint about how we have handled your personal data, you can contact us to investigate the matter by emailing our Data Protection Officer.

If you are not satisfied with our response or believe that we are processing your personal data in a way that does not comply with the law, you can complain to the competent data protection authority, in our case the Office of the Information and Data Protection Commissioner (IDPC ), or ANSPDCP

 

12. Changes to the Maxbet Privacy Notice

This privacy notice may be updated periodically to reflect changes in the way we work or the way our business is regulated - so you can check it every time you send us personal information. The date of the most recent revisions will appear on this page. If you do not agree to these changes, please do not continue to submit personal information to Maxbet or use our Services in any way. Otherwise, if you continue to do so, we will consider that you have accepted the changes to the Privacy Notice. You can also delete your Maxbet account at any time. If there are material changes to the Privacy Notice that affect, for example, how we intend to use your personal information, we will provide a more prominent notice (including, for certain services, email notification of the changes to the Privacy Notice), and you will be required to expressly accept such change in order to continue using the Services.

 

13. Your Obligations

By using our Website and providing us with your personal data, you confirm that you must provide current, accurate and complete data as requested by Maxbet. In addition, you must inform us of any changes that may occur to your data to ensure that it is current and accurate.

If you are found to be in breach of your obligations or we have reasonable suspicion that the information you provide is false or incomplete or in any other way contrary to data protection legislation or this information, we reserve the right to reject your registration request or suspension or termination of your account with immediate effect, without notice. In this case, you are not entitled to any compensation due to the rejection of your application or the suspension or closure of your account.

 

14. Use of Authentication Services through Social Networks

 

14.1. Purpose of Using Social Authentication Services

We offer our users the possibility to register and log in through social platforms such as Facebook and Google. This authentication method aims to simplify the registration and login process, allowing you to use your existing accounts on these platforms for fast and secure access.

 

14.2. Data Collected from Social Platforms

When you decide to register or log in using your Facebook or Google accounts, we collect the following information, with your consent:

- For Facebook: Your profile name, email address associated with your account, and any other information you make publicly available or allow us to access through your account's privacy settings.

- For Google: Username, email address, and any other information publicly available or permitted through the privacy settings of your Google account.

14.3. How We Use Data

The information collected from Facebook and Google is used exclusively to create and manage your account within our platform. This may include verifying your identity, communicating with you, and providing customer support. We do not use the collected data for any other purpose without your explicit consent.

 

14.4. Data Security

MaxBet.ro is committed to protecting the personal data of its users. We implement technical and organizational measures to ensure the security and confidentiality of your data. Data collected via Facebook and Google is processed in accordance with applicable data protection legislation and our privacy policy.

 

14.5. Your rights

You have the right to access, rectify, limit, delete or object to the processing of your personal data collected through these authentication services. You also have the right to withdraw consent at any time, without affecting the lawfulness of the processing carried out on the basis of the consent given before its withdrawal.

 

14.6. Contact and Complaints

For any questions or complaints related to how we manage data collected through social authentication services, please contact our data protection officer at [email protected] , or use the contact section available on our website.

 

This section explains how we use social authentication services and associated data in our activities and is an integral part of our Privacy Policy.

This is version 1.5 of Maxbet's privacy notice, last updated on 15/07/2024.